Workforce Management Software for Service Providers ~ WorkAxle

WORKAXLE POWERS

Service Providers

Based on discussions with customer service managers and employees, we’ve understood that the customer service industry needs a software that is capable, collaborative, mobile, efficient, intelligent, flexible and compliant.

Workforce Management Software for Service providers

Capable

At the very least, any software you use must be able to handle your needs. WorkAxle covers all of your daily and weekly workforce-related tasks including scheduling employees, communicating with staff, gathering employee availabilities, managing shift change requests (i.e shift trades, shift covers, time-off requests), tracking employee time and attendance, processing payroll, task management and more.

In addition, the platform is completely cloud-based, so you can maintain a safe, electronic record of everything, accessible at anytime and from anywhere.

Collaborative

Customer service work is known to require a great deal of collaboration. WorkAxle allows you and your staff members to communicate with each other through any one of its available channels: desktop, tablets and smartphones (iOS and Android). Chat in public or private channels or through WorkAxle’s video conferencing feature at anytime and from anywhere.

Efficient

Many customer service providers are losing thousands of dollars every year due to outdated and inefficient technology. Sadly, many are unconcerned because these losses are often viewed as “the inevitable costs of doing business”. Here’s a reality check: you do NOT need to accept these costs, there IS an alternative.

WorkAxle was built for quality and efficiency. It was created using the most recent technology, and designed to drastically reduce the amount of time and money you spend on administrative tasks every week.

In WorkAxle, all of your managerial tasks are fully or semi-automated; making and updating your schedule, managing employee shift change requests (i.e. time-off requests, shift trade and shift cover requests, etc.), gathering and storing key data points, calculating labor costs, gathering availabilities, creating and validating timecards, processing payroll and others. 

Flexible

With the constantly changing social, technological and economic trends happening in the world, changes will come, and quickly. Who knows what will happen next month or next year?

In today’s environment, you need a software that can adapt to your changing needs quickly and inexpensively. This is why WorkAxle houses a team of engineers solely dedicated to improving the platform based on your feedback. Changes can be quickly implemented because the platform itself is “malleable”; it was designed to be reshaped.

If you want a change or a fix, you no longer need to spend tons of money on teams of expensive consultants and wait for months or years for the changes to come. 

In addition, our open API allows for quick and inexpensive integrations with third-party tools if need be.

Complex

At WorkAxle, we understand that customer service work presents certain staffing complexities: variable staff sizes, a mix of part-time, full-time, seasonal, on-call, remote and on-site workers, workers of different roles and specializations, etc. 

This is why WorkAxle was designed to allow you to create shifts by teams of employees, and to segment your employees by specific categories. When scheduling, you can filter your employees by location, availability, department, role and tags. Tags are any characteristics you deem relevant; these may include skills, qualifications, certifications, qualities, spoken languages and others. With WorkAxle, you can attain new levels of detail and granularity.

Mobile

Because of the customer service industry’s unique staffing situation, you and your staff need to be able to function remotely. With WorkAxle, employees have everything they need on their phones; they can receive their schedules, make shift changes themselves (i.e. upon your approval), clock-in and clock-out (through desktop, mobile, or iOS device), communicate, set their availabilities and more. They can also receive any tasks, documents, projects or any other relevant information you send them. 

Intelligent

Another effective way to cut costs is through intelligent decision-making (i.e. decisions based on data). WorkAxle enables you to make better business decisions through real-time data tracking, forecasting and automatic suggestion.

Real-Time Data Tracking

WorkAxle allows you to keep track of all the most important business statistics: hours worked (scheduled and actual), labor costs (estimated and actual), sales, budgets, event and weather analytics, and more. No more overtime fees!

Forecasting

WorkAxle allows you to store your past data, so that you can make better decisions about the future. Want to know how many employees you should schedule on the first Tuesday of November? Go look at the data from the same day last year!

Automatic Suggestion

WorkAxle shows you the evolution of your labor costs (targeted vs. estimated) as you schedule your employees, so that you can always be within your desired labor range.

Compliant

Compliance with labor law and governmental regulations is non-negotiable. Not only is non-compliance considered a serious case of malpractice, it is also potentially extremely costly; just 1 case of non-compliance can ruin a company.

This is why WorkAxle has built-in measures to ensure you remain compliant at all times, and that by doing so, the rights and interests of both you and your employees are respected. 

Overall, WorkAxle was designed to save you time and money while making your and your employees’ lives easier; the time and costs savings range from 70-90%! 

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